Returns & Exchanges

At Jura Watches, we offer a 30-day return policy to ensure you are completely satisfied with your luxury timepiece or fine jewelry purchase. All items must be returned in their original, unworn condition with all official packaging, tags, and documentation included.

1

Initiate Your Return

Contact our dedicated customer service team or log in to your account portal to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack your item in its original presentation box and place it inside a sturdy shipping carton with sufficient padding to prevent damage during transit.

3

Shipping and Insurance

Affix the provided return label or ship via a tracked and insured courier service to ensure your luxury item is protected until it reaches our boutique.

4

Inspection and Refund

Once our horologists verify the condition of the watch, we will process your full refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing